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File complaints with the PUC
What to do for Home Electricity Complaints
I believe that there are more unsatisfied users with Home Electricity Complaints than happy customers. To start with, Home Electricity Complaints are a hassle and it takes time. However, if the Home Electricity Complaints go through, huge fines or penalties the energy company will suffer.
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Public Utility Commission will be the one to evaluate if Home Electricity Complaints will proceed.
First of all, let’s see what are the most common Home Electricity Complaints we can file to the PUC.
- Slamming; to switch the electricity provider without the customer’s knowledge or consent.
- Cramming; is the fraudulent practice of adding not authorized charges to a customer’s bill.
- Billing; complicated billing system and customer service can’t explain the charges.
- Discontinued service; power interruption without prior customer’s awareness.
- Provision of service; lack of delivery of the product on time as customers request.
The most penalized Home Electricity Complaints are SLAMMINGS.
As an example, I was just fine with my electricity company, and one day a door-to-door sales guy shows up at my front door. He explained all the details about a new energy company. Nevertheless, I told the sales guy that I was fine with my current provider.
Regardless of what he said, I will not change the energy company. The next thing I know, I received a new energy company bill. I was SLAMMED.
As a result of a SLAM
- Huge cancellation fee I got from my previous provider.
- I got a different kWh rate.
- Different terms and conditions.
Just to mention a few headaches.
Because of this, I called the current provider, they understood that my switch was a mistake, I did not authorize the new energy company to be my electricity provider. They performed something called REVERT GAIN. They switch me back to my old electricity provider.
However, it was a hassle to get to good terms with my other energy company. Because of the switch, the plan that I had before was not available anymore.
As a result, a slamming fine can be from $15,000 to $20,000. Therefore, PUC Home Electricity Complaints are taken very seriously.
As has been mentioned, Home Electricity Complaints take time and effort. We can file the Home Electricity Complaints with the PUC on their website.
As the PUC website says
“Before filing an informal complaint with the Public Utility Commission (PUC), contact your electric or telephone provider first and allow them to investigate your complaint.
If you are unable to come to a satisfactory resolution with your provider, you should then file a complaint with the PUC’s Customer Protection Division.
Before you begin the process, it is important that you understand your rights as a utility customer.”
To conclude, prepaid electricity is hard to be slammed from, just because to get into residential prepaid electricity service, and as the name says, PREPAID, an initial payment is required to start the service.
The black list with the most Home Electricity Complaints
List of electricity companies PUC complaints
Thus, check prepaid service rates here.
For more ways to save energy, check our Power Blog.
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